# Discount Policy

<table><thead><tr><th width="53" data-type="number">No</th><th width="141">Discount Code Policy</th><th>Details</th></tr></thead><tbody><tr><td>1</td><td>Single Discount Rule</td><td><ul><li>Merchants are allowed to apply only one discount code at a time.</li><li>Multiple discounts cannot be combined for a single purchase</li><li>Only the highest-value discount will be applied if multiple codes are attempted at checkout.</li></ul></td></tr><tr><td>2</td><td>Discount Application</td><td><ul><li>Discounts apply to the original price as listed on the Shopify App Store and the app’s official pricing page (*do not apply for feature-based pricing plans)</li><li>Discounts do not apply to any promotional or special pricing outside of the official pricing.</li></ul></td></tr><tr><td>3</td><td>One-Time Use Codes</td><td><ul><li>Discount codes are valid for one-time use only.</li><li>Once redeemed, the discount code will be automatically invalid for any subsequent transactions.</li></ul></td></tr><tr><td>4</td><td>Unsubscription &#x26; Uninstallation Policy</td><td><ul><li>If a merchant unsubscribes or uninstalls the app, any unused discount code will become invalid immediately.</li><li>If the merchant reinstalls or resubscribes, they will need to request a new discount (subject to availability and eligibility)</li><li>Merchants who reinstall or resubscribe will be eligible for new discounts only if a promotion is available at the time.</li></ul></td></tr><tr><td>5</td><td>Expiration &#x26; Validity</td><td><ul><li>All discount codes have an expiration date clearly stated upon issuance, after which they cannot be used.</li><li>Expired discount codes will not be reissued or extended.</li></ul></td></tr><tr><td>6</td><td>Fair Use Policy</td><td><ul><li>Discount codes must be used in accordance with the intended promotion.</li><li>Any fraudulent use, resale, or abuse of discount codes may result in the revocation of discounts and account suspension.</li></ul></td></tr><tr><td>7</td><td>Customer support</td><td><ul><li>If a merchant faces issues using the discount code, they should contact customer support within the valid timeframe for assistance.</li><li>Replacement of discount codes after expiry or misuse will be at the discretion of the merchant’s support team and based on eligibility.</li></ul></td></tr></tbody></table>


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