> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/customer-management/registration-forms/email-history.md).

# Email History

Track every email your registration form sends — see what is pending, what was sent, and what failed, without leaving the app.

**Email history** lists every email the Registration Forms module has sent — new-application notices to you, and under-review, approval, rejection and account-activation emails to customers. Use it when a wholesale applicant says they never received your email, so you can tell whether the message actually went out before you resend it.

## 🔍 Open Email history

1. Go to **B2B customers › Registration Forms › Email templates**.
2. Click **Email history**.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-d95ab3eea2c6495b7206ba6255969d4d3cb47c43%2Fcms-rf-emailhistory-01.png?alt=media" alt="Open Email history from Email templates"><figcaption><p>Open Email history from Email templates</p></figcaption></figure>

The page shows **Showing X of Y emails** with these columns: **Email type**, **Recipient**, **Channel**, **Status**, **Sent time** and **Error reason**.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-ca7ed4e0d62744acf1433a6ef8f9ca8a856854ad%2Fcms-rf-emailhistory-02.png?alt=media" alt="Email history list"><figcaption><p>Email history list</p></figcaption></figure>

* **Search** by the recipient's full email address.
* **Filter** by **Email type**, **Status** or **Sent time**, and use **Clear all** to reset.
* **Channel** shows how the email was sent (**Email**, or **Klaviyo** if you use that integration).

## 📊 What the statuses mean

| Status      | What it means                                                    | What to do                                                                                                                                                                                                                             |
| ----------- | ---------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Pending** | The email hasn't been handed to the mail service yet.            | Wait — it normally moves on within moments.                                                                                                                                                                                            |
| **Sent**    | The mail service accepted the message for delivery.              | If the customer still can't find it, ask them to check spam and promotions folders.                                                                                                                                                    |
| **Failed**  | The hand-over failed. The cause is shown under **Error reason**. | Check the recipient address for typos, then resend. If it keeps failing, check your [sender email](/b2b-wholesale-solution/customer-management/registration-forms/manage-approve-and-notify-your-wholesale-customers.md#sender-email). |

{% hint style="info" %}
**Sent means the mail service accepted the message, not that the customer opened it.** Email history tells you whether B2B Solution did its part; it can't report what happened inside the recipient's mailbox.
{% endhint %}

## 🛠️ Common checks

* **Customer says no email arrived** — search their email address first. If the status is **Sent**, the problem is on the receiving side (spam filtering, a full mailbox, a blocked domain). If it is **Failed**, fix the cause and resend.
* **Everything shows Failed** — your sender email is most likely unverified or misconfigured. Click **Sender email** on **Email templates** to review it. Until your own address is verified, emails go out from `no-reply@email-bsscommerce.com`. Public addresses such as Gmail or Outlook can't be verified, so use an address on your own domain.
* **Nothing appears at all** — the email may be turned off. On **Email templates**, check the **Status** switch of each email, and for approval and rejection emails make sure the form's **Email notification for approved/declined customers** box is ticked.
* **Resend an email** — open the application in **Applications** and click **Re-send email**.
* **New application emails stopped** — check that **New application (to you)** is still on and that **Send to** has your current address; the first address receives the email and the rest get a blind copy.

{% hint style="info" %}
If you need further assistance, please feel free to reach us at [**support@bss-b2b.solutions**](mailto:support@bss-b2b.solutions) or [**Live Chat**](https://go.crisp.chat/chat/embed/?website_id=9f64b5a9-1a02-4190-93b8-8ef56b19f740).
{% endhint %}