Lock Page Content Translation
Showing lock messages, access forms, and price notices in your customer's native language builds trust and reduces friction at the gate.
Translate Your Lock Content to Reach Customers in Their Language.
With Translation Lock, your B2B store can automatically display the right language to the right visitor — no manual switching needed.
Availability may vary by plan or setup. Check your current plan before configuring.
💡 Best Practice: Set up translations for every rule you use, not just one. Each rule runs independently, so a translation on Rule A won't carry over to Rule B.
On This Page
Eligibility Requirements
Before you begin, confirm the following:
You have at least one active lock rule configured
Understanding Translation Feature
Translation Lock automatically detects your visitor's browser language and displays your lock content — forms, messages, error notices — in that language.
You can translate Passcode forms, login and register forms, hidden price notices, email subscription forms, and secret link messages.
Translation is configured per rule. Each rule can have its own set of translations for each supported language.
When a customer lands on a locked page, the app reads their browser language. If a matching translation exists for that rule, it shows that version. If not, English displays by default.
Availability & Limitations
Item
Detail
Supported languages
All languages are based on your store settings.
Translation scope
Per rule — not global
Default fallback
English (if no translation is set for a language)
Components translated
Only components the rule actively uses
Global setting
Not available — each rule must be configured separately
⚠️ Caution: If you update your English content, your other translations will not update automatically. You must update each language manually to keep them in sync.
How to Enable Translation Lock
Step 1: Go to Staging B2B Lock → Settings → Translation
Step 2: Click Enable in the top right corner
Translation Lock is now Active. The app will begin detecting browser languages for all your rules. Next, configure translations for each rule.
How to Configure Translations Per Rule
Repeat these steps for each rule you want to translate.
Step 1: Open a language to edit
Go to the Languages section
Click Edit next to the language you want to configure (e.g. German)
Step 2: Select the rule
At the top of the editor, find the Rule translation dropdown
Select the lock rule you want to translate
Note: If all sections show "Your rule contains no content," it means the selected rule doesn't use any of those features yet. Check that your rule has an active lock type configured before continuing.
Step 3: Edit each translatable component
Depending on your rule's features, you'll see one or more of these sections:
Passcode Form — appears if the rule uses a passcode
Login / Register Form — appears if the rule requires login
Hide Price — appears if the rule hides prices
Email Subscription Form — appears if the rule uses email subscription
Secret Link — appears if the rule uses a secret link
Note: If a section shows "Your rule contains no content," that rule doesn't use that component. Skip it and move on.
For example, the Passcode Form, here's what each field does:
Field
What It Shows to the Customer
Passcode message
Main message on the lock screen
Title for passcode input
Label above the input field
Custom message when incorrect
Error shown after a wrong code is entered
Submit button title
Text on the submit button
Placeholder for passcode input
Hint text inside the input box
Step 4: Enter your translated text for each field
Step 5: Use the Rich Text Editor (if available) to apply bold, italic, or list formatting
Step 6: Click Save
⚠️ Caution: Don't forget to save before switching to another rule or language. Unsaved changes will be lost.
Testing Your Setup
Step 1: Open your browser settings and change the display language to other languages.
Step 2: Visit a page protected by the rule you just translated
Step 3: Confirm the lock content appears in the correct language
Step 4: Clear your store cache if the old language still appears
💡 Tip: Test each rule separately. A correct translation on one rule does not confirm others are working.
Troubleshooting Common Issues
Lock still shows in English after setup
Confirm Translation Lock is Enabled in Settings
Confirm you saved the translation for that specific rule
Check your browser is actually set to the target language
Clear cache and reload the page
Component section is missing
The rule doesn't use that feature — this is expected behavior
Check the rule settings to confirm which features are active
Translation looks outdated
You may have updated the English content without updating other languages
Go back into each language, update the relevant fields, and save again
Language not displayed as expected
The languages available for translation depend on which languages you have added in your store's language settings
Go to your Shopify Admin → Settings → Languages to add or check your active languages
Once a language is added in Shopify, it will appear as an option to configure in Translation Lock
If no translation is set for a visitor's language, English will be shown by default
Still Need Help?
If the issue persists after trying the steps above, contact the support team with the following details:
Your shop name
The name of the rule with the issue
Which language is not working
A screenshot of the problem
Steps you've already tried
Reach out via the contact support link on the Translation settings page, or email [email protected].
Last updated