> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/bss-b2b-lock-login-password-hide-price/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/bss-b2b-lock-login-password-hide-price/other-locks/hide-shipping-method.md).
# Hide Shipping Method
This feature lets you hide one or all shipping methods at checkout — based on customer type, tags, or products in the cart.
Applies to standard Shopify Checkout only. Availability may vary depending on your plan or store setup.
{% hint style="success" %}
**Quick Tip**
• Start with one simple rule — e.g. hide Express Shipping for customers tagged 'wholesale'
{% endhint %}
\| • Always test in an incognito window before activating a rule on your live store | | • Check the Rule Summary panel on the right to confirm IF → THEN before saving |
## On This Page
1. [Eligibility requirements](#eligibility-requirements)
2. [What this feature does](#what-this-feature-does)
3. [Availability & limitations](#availability-and-limitations)
4. [Step 1 — Create a new rule](#step-1-create-a-new-rule)
5. [Step 2 — Set conditions and actions](#step-2-set-conditions-and-actions)
6. [Common issues & how to fix them](#common-issues-and-how-to-fix-them)
7. [Still need help?](#still-need-help)
## Eligibility requirements
* Your store uses standard Shopify Checkout
* BSS B2B Lock is installed and active
* At least one shipping method is configured in Shopify Admin
**⚠️** Draft Orders and manually created orders in Shopify Admin are NOT affected by rules.
## What this feature does
* Hide all shipping methods for all buyers or specific customer groups
* Hide specific methods based on conditions
* Combine multiple conditions using AND / ANY logic
* Apply rules based on customer tags, login status, or product tags
## Availability & limitations
| **Store type** | **Supported** | **Notes** |
| ---------------------------- | ------------- | ---------------------------------------- |
| B2B-only / Hybrid B2B+B2C | Yes | Standard Shopify Checkout only |
| Draft Orders / Manual orders | No | Rules do not apply to draft orders |
| Headless / Custom checkout | Limited | Contact support to confirm compatibility |
* Methods not detected automatically must be added manually using 'Add manual method'
* If a rule hides all methods → buyers see an empty checkout page → always test before activating
* Overlapping rule conditions may cause conflicts — review Rule Summary carefully
## Step 1 — Create a new rule
1. Go to the **BSS B2B Lock** > **Checkout Lock**
2. Click **Add rule** in the top-right corner.
3. Select **Hide shipping methods.**
4. Click **Select** to confirm.
Select 'Hide shipping methods' in the Select rule type dialog
**📝** The rule opens with the default name 'New Shipping customization'. Rename it to something recognizable — up to 150 characters.
## Step 2 — Set conditions and actions
### Name your rule and turn it on
1. Enter a name in the Rule name field.
2. Keep the toggle **Off** while configuring.
3. Switch **On** only after verifying the Rule Summary.
Rule editor — conditions, actions and Rule Summary
### Add a condition
Choose the condition type that matches your checkout restriction goal:
| **Condition Category** | **Condition Type** | **What it checks** | **Example** |
| ---------------------- | -------------------- | --------------------------------------- | --------------------------------------- |
| **General** | Always | Always applies rule | Hide express shipping for everyone |
| **Customer** | Customer tag | Matches buyer customer tag(s) | Hide Standard shipping for `wholesale` |
| | Customer logged in | Checks if buyer is signed into account | Hide COD/Local Delivery when guest |
| | Customer email | Matches buyer's specific email address | Restrict shipping for specific partners |
| | Customer phone | Matches buyer's contact phone number | Regional restriction based on phone |
| **Cart & Order** | Cart total amount | Order total value (incl. tax/discounts) | Free freight over $1,000 |
| | Cart subtotal amount | Order subtotal value | Hide courier when subtotal < $100 |
| | Cart line item count | Number of unique product line items | Enforce pallet shipping if > 10 items |
| | Specific products | Checks if designated items are in cart | Bulky product shipping restriction |
| | Product tag | Checks tags of items currently in cart | Hide same-day shipping for `fragile` |
1. Click **+ Add condition**.
2. Select a category (Popular / Customer / Cart / Product) and pick your condition type.
3. Set the **Operator** (e.g. `Equals`, `Contains`, `Greater than or equal to`) and enter the **Value**.
4. Click **Done**.
5. For complex logic: click **+ Add condition** again to combine multiple rules using **ALL (AND)** or **ANY (OR)** logic.
{% hint style="warning" %}
**Case Sensitivity**: Customer tags and product tags are case-sensitive (`Wholesale` vs `wholesale`). Ensure exact spelling matching your Shopify Admin data.
{% endhint %}
### Set the action
* **Hide All shipping methods**: Removes all shipping options at checkout (triggers Shopify checkout delivery error banner).
* **Hide Specific methods**: Removes only designated shipping rates.
If you choose **Hide specific methods**:
1. Select methods from the **Detected shipping methods** list (auto-synced from Shopify Shipping Settings).
2. If a method does not appear automatically → click **+ Add manual method**.
3. Enter the exact rate title (case-sensitive display name) and click **Add**.
### Live Preview Sidebar Mockup
While configuring your rule, check the **Live Preview** block in the right sidebar:
* Displays a realistic Shopify Checkout mockup showing how shipping errors or available rates appear to customers.
* Automatically updates when you toggle between hiding specific methods or hiding all shipping methods.
* Allows you to verify rule logic before publishing to your live storefront.
### Expired Trial & Plan Gate Handling
{% hint style="info" %}
**Paid Plan Requirement**: Hide Shipping Methods requires an active subscription or trial.
* When your trial period ends without a paid plan, shipping rules automatically switch to **Read-Only** mode (the **Save** button is disabled).
* The status badge displays **Only available on Paid plans** with a direct **Subscribe Now** link to upgrade your plan.
{% endhint %}
### Save & verify
1. Review the **Rule Summary** on the right sidebar — verify IF (conditions) and THEN (actions).
2. Switch the rule toggle to **On**.
3. Click **Save**.
4. Open an incognito browser window, add products matching your conditions to the cart, and proceed to the Checkout Shipping step to confirm.
## Common issues & how to fix them
### Rule is active but shipping method still appears
* Verify customer tags, cart subtotal, or product tags match the rule conditions exactly.
* Ensure the rule toggle is set to **On** and the app subscription is active.
* Note that draft orders and backend manual orders bypass Shopify checkout functions.
### "Only available on Paid plans" badge appears / Cannot save rule
* Your free trial has expired. Upgrade to any paid plan to reactivate rule editing.
### All methods are hidden for all buyers
* Check for an unintended rule set to `Always → Hide all shipping methods`.
* Narrow the condition scope to specific customer tags or order thresholds.
## Still need help?
• You can email:
• Include: your store URL, the rule you configured, and expected vs actual result
• Our team can configure the rule directly for you if needed
