How can I keep password login instead of email OTP

1. Shopify is shifting to Email + OTP login

As part of recent updates, Shopify is transitioning all stores to the New Customer Accounts, where customers log in using a one-time 6-digit code sent to their email — no password required.

This change is designed to:

• Improve security and convenience

• Offer better compatibility with Shop Pay and B2B features

• Simplify customer onboarding

However, as a result:

• New Shopify themes no longer support the old login form (email + password)

• Even if you switch your settings to Legacy Customer Accounts, the login page may still show the new OTP form

• Shopify is expected to fully deprecate legacy login in the long term

2. Still want the classic password login?

If your store requires customers to log in with email + password, we’ve got your back!

We offer FREE setup of a custom legacy-style login form — tailored to your current theme.

Whether you're running a new theme or just prefer the classic style, we'll make it work for you at no extra cost.

3. How to get this setup

Just click Contact Us below and let us know you’d like to keep the legacy login form.

We’ll take care of the rest.

💬 Contact us to request password login setup ← (insert button or link)

1. For developers or store owners who prefer to set it up manually, check our technical guide:

📄 Manual Setup: Display Password Login Form in Your Theme ←