Quick Order – FAQ
Q1. My Quick Order page is created but I can’t find it on the storefront.
Quick Order pages are not added to navigation automatically.
Check:
The page is published in the app (Quick Order → Pages).
You have added a link in Online Store → Navigation, pointing to the Quick Order page URL.
Any access control rules (login/tag-based) are not blocking you.
Q2. Quick Order page loads but shows no products.
Common causes:
Product scope is too narrow or misconfigured.
Products are not active or available on that sales channel.
Filters (collections/types/tags) match nothing.
Fix:
Edit the Quick Order page settings and temporarily set product scope to “All products” to test.
Check that products are available on the Online Store and not hidden by other apps or channels.
Reintroduce filters step by step.
Q3. Search is not finding some products or SKUs.
Check:
Whether the search settings are configured to search by SKU as well as title.
The SKU is actually set on the product/variant in Shopify.
Filters or access rules are not excluding those products.
If specific SKUs never show:
Confirm they are within the product scope of that Quick Order page.
Test by temporarily removing filters to see if they appear.
Q4. How does inventory display work on Quick Order?
Depending on your configuration:
You can show or hide inventory/availability columns.
If inventory is low or out of stock, the app can:
Show a warning, or
Prevent adding beyond available stock (depending on settings).
If inventory looks incorrect:
Confirm inventory is correct in Shopify first.
Check if any third-party inventory or pre-order apps are modifying stock behavior.
Q5. CSV upload fails or imports fewer items than expected.
Common issues:
CSV columns don’t match the required template.
Some SKUs do not exist or don’t belong to the product scope of the page.
Quantities are invalid (negative, zero, or too large).
Fix:
Download the sample CSV from the app and follow it exactly (column names, order, and format).
Correct invalid rows and re-upload.
Check any error messages to see which lines were skipped.
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