> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/bss-b2b-quick-order-and-quotes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/bss-b2b-quick-order-and-quotes/other-resources/general-faqs/quick-order-faq.md).

# Quick Order – FAQ

#### Q1. My Quick Order page is created but I can’t find it on the storefront.

Quick Order pages are not added to navigation automatically.

Check:

* The page is **published** in the app (Quick Order → Pages).
* You have added a link in **Online Store → Navigation**, pointing to the Quick Order page URL.
* Any access control rules (login/tag-based) are not blocking you.

***

#### Q2. Quick Order page loads but shows no products.

Common causes:

* Product scope is too narrow or misconfigured.
* Products are not active or available on that sales channel.
* Filters (collections/types/tags) match nothing.

Fix:

* Edit the Quick Order page settings and temporarily set product scope to “All products” to test.
* Check that products are **available** on the Online Store and not hidden by other apps or channels.
* Reintroduce filters step by step.

***

#### Q3. Search is not finding some products or SKUs.

Check:

* Whether the search settings are configured to search by SKU as well as title.
* The SKU is actually set on the product/variant in Shopify.
* Filters or access rules are not excluding those products.

If specific SKUs never show:

* Confirm they are within the product scope of that Quick Order page.
* Test by temporarily removing filters to see if they appear.

***

#### Q4. How does inventory display work on Quick Order?

Depending on your configuration:

* You can show or hide inventory/availability columns.
* If inventory is low or out of stock, the app can:
  * Show a warning, or
  * Prevent adding beyond available stock (depending on settings).

If inventory looks incorrect:

* Confirm inventory is correct in Shopify first.
* Check if any third-party inventory or pre-order apps are modifying stock behavior.

***

#### Q5. CSV upload fails or imports fewer items than expected.

Common issues:

* CSV columns don’t match the required template.
* Some SKUs do not exist or don’t belong to the product scope of the page.
* Quantities are invalid (negative, zero, or too large).

Fix:

* Download the sample CSV from the app and follow it exactly (column names, order, and format).
* Correct invalid rows and re-upload.
* Check any error messages to see which lines were skipped.