Quick Order – FAQ

Q1. My Quick Order page is created but I can’t find it on the storefront.

Quick Order pages are not added to navigation automatically.

Check:

• The page is published in the app (Quick Order → Pages).

• You have added a link in Online Store → Navigation, pointing to the Quick Order page URL.

• Any access control rules (login/tag-based) are not blocking you.

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Q2. Quick Order page loads but shows no products.

Common causes:

• Product scope is too narrow or misconfigured.

• Products are not active or available on that sales channel.

• Filters (collections/types/tags) match nothing.

Fix:

• Edit the Quick Order page settings and temporarily set product scope to “All products” to test.

• Check that products are available on the Online Store and not hidden by other apps or channels.

• Reintroduce filters step by step.

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Q3. Search is not finding some products or SKUs.

Check:

• Whether the search settings are configured to search by SKU as well as title.

• The SKU is actually set on the product/variant in Shopify.

• Filters or access rules are not excluding those products.

If specific SKUs never show:

• Confirm they are within the product scope of that Quick Order page.

• Test by temporarily removing filters to see if they appear.

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Q4. How does inventory display work on Quick Order?

Depending on your configuration:

• You can show or hide inventory/availability columns.

• If inventory is low or out of stock, the app can:

  • Show a warning, or

  • Prevent adding beyond available stock (depending on settings).

If inventory looks incorrect:

• Confirm inventory is correct in Shopify first.

• Check if any third-party inventory or pre-order apps are modifying stock behavior.

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Q5. CSV upload fails or imports fewer items than expected.

Common issues:

• CSV columns don’t match the required template.

• Some SKUs do not exist or don’t belong to the product scope of the page.

• Quantities are invalid (negative, zero, or too large).

Fix:

• Download the sample CSV from the app and follow it exactly (column names, order, and format).

• Correct invalid rows and re-upload.

• Check any error messages to see which lines were skipped.