🧩 How to Grant BSS Commerce Access as a Shopify Collaborator

When you need help setting up or troubleshooting your BSS Commerce B2B apps, our support team may ask for Shopify Collaborator access to your store.

This allows us to check settings, fix issues, or configure your app directly in your Shopify admin — safely and securely, without needing your password.

Follow this simple guide to grant access correctly 👇

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🧭 Step 1: Find Your Shopify Store URL

Before we can send you a collaborator request, please provide your store URL.

Example:

yourstore.myshopify.com

📩 Send this URL to our team through:

• Email: [e-mail]

• Live Chat: available on our apps

💡 We’ll use this link to send a secure collaborator request from our official Shopify Partner account.

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🔐 Step 2: Check or Enable Your Collaborator Request Code

Shopify gives you a special 4-digit Collaborator Code to make sure only trusted partners can request access.

To find it:

1. Go to your Shopify Admin.

2. Click Settings (bottom left corner).

3. Select Users and Permissions.

4. Scroll down to the Collaborators section.

5. If the option “Only people with a collaborator request code can send a collaborator request” is ON — → You’ll see your 4-digit code here.

6. Copy that code and send it to us via email or chat.

🧩 If you don’t see a collaborator code, that means any trusted partner can send a request without it — you can skip this step.

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📬 Step 3: Wait for the Request from BSS Commerce

Once we receive your store URL (and code if required), our team will send you a collaborator request through Shopify. This request will appear in your Shopify Admin → Settings → Users and Permissions section.

The request will come from:

• Partner Name: BSS Commerce B2B or BSS Commerce B2B Support

• Partner ID: 4217926 or 3194104

🧠 Always check the Partner ID to confirm it’s from our verified team.

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✅ Step 4: Approve the Collaborator Request

To approve the request:

1. Log in to your Shopify Admin.

2. Go to Settings → Users and Permissions.

3. In the Collaborators section, click Review Request.

4. Review the permissions BSS Commerce has requested.

5. Select Approve Request.

That’s it! Once approved, our support team will get access immediately and begin helping you with your store setup.

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🧾 Recommended Permissions to Grant

You can adjust the permissions as you prefer, but for most BSS apps, we recommend granting access to these areas:

• Apps and Channels → to configure your BSS app.

• Themes → to help with embedding or fixing display issues.

• Customers → to test login and access rules.

• Orders & Draft Orders → to check order rules or manual orders.

💡 You’re always in control — you can edit or remove these permissions anytime.

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🧹 Step 5: Remove Access After Support is Done (Optional)

Once our team finishes troubleshooting, you can safely remove our access.

To do that:

1. Go to Shopify Admin → Settings → Users and Permissions.

2. Scroll to Collaborators.

3. Click the trash bin (🗑️) icon next to BSS Commerce B2B.

4. Confirm Remove Access.

Removing access is instant — we’ll no longer be able to view or edit your store.

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🧩 Extra Tips

• Collaborator access does not use your staff account quota.

• You can approve or revoke access anytime from your Users & Permissions page.

• Shopify automatically removes collaborator access if it’s unused for 90 days.

• Always confirm the request comes from BSS Commerce B2B before approving.