# 🧩 How to Grant BSS Commerce Access as a Shopify Collaborator

When you need help setting up or troubleshooting your **BSS Commerce B2B apps**, our support team may ask for **Shopify Collaborator access** to your store.

This allows us to check settings, fix issues, or configure your app **directly in your Shopify admin** — safely and securely, without needing your password.

Follow this simple guide to grant access correctly 👇

***

### 🧭 Step 1: Find Your Shopify Store URL

Before we can send you a collaborator request, please provide your store URL.

**Example:**

```
yourstore.myshopify.com
```

📩 Send this URL to our team through:

* Email: **<support-sbc@bsscommerce.com>**
* Live Chat: available on our apps

> 💡 *We’ll use this link to send a secure collaborator request from our official Shopify Partner account.*

***

### 🔐 Step 2: Check or Enable Your Collaborator Request Code

Shopify gives you a special **4-digit Collaborator Code** to make sure only trusted partners can request access.

To find it:

1. Go to your **Shopify Admin**.
2. Click **Settings** (bottom left corner).
3. Select **Users and Permissions**.
4. Scroll down to the **Collaborators** section.
5. If the option “Only people with a collaborator request code can send a collaborator request” is ON —\
   → You’ll see your **4-digit code** here.
6. Copy that code and send it to us via email or chat.

> 🧩 If you don’t see a collaborator code, that means **any trusted partner can send a request** without it — you can skip this step.

***

### 📬 Step 3: Wait for the Request from BSS Commerce

Once we receive your store URL (and code if required), our team will send you a **collaborator request** through Shopify.\
This request will appear in your **Shopify Admin → Settings → Users and Permissions** section.

The request will come from:

* **Partner Name:** BSS Commerce B2B or  BSS Commerce B2B Support
* **Partner ID:** 4217926 or 3194104

> 🧠 Always check the Partner ID to confirm it’s from our verified team.

***

### ✅ Step 4: Approve the Collaborator Request

To approve the request:

1. Log in to your **Shopify Admin**.
2. Go to **Settings → Users and Permissions**.
3. In the **Collaborators** section, click **Review Request**.
4. Review the permissions BSS Commerce has requested.
5. Select **Approve Request**.

That’s it! Once approved, our support team will get access immediately and begin helping you with your store setup.

***

### 🧾 Recommended Permissions to Grant

You can adjust the permissions as you prefer, but for most BSS apps, we recommend granting access to these areas:

* **Apps and Channels** → to configure your BSS app.
* **Themes** → to help with embedding or fixing display issues.
* **Customers** → to test login and access rules.
* **Orders & Draft Orders** → to check order rules or manual orders.

> 💡 *You’re always in control — you can edit or remove these permissions anytime.*

***

### 🧹 Step 5: Remove Access After Support is Done (Optional)

Once our team finishes troubleshooting, you can safely remove our access.

To do that:

1. Go to **Shopify Admin → Settings → Users and Permissions**.
2. Scroll to **Collaborators**.
3. Click the **trash bin (🗑️)** icon next to **BSS Commerce B2B**.
4. Confirm **Remove Access**.

Removing access is instant — we’ll no longer be able to view or edit your store.

***

### 🧩 Extra Tips

* Collaborator access **does not use your staff account quota**.
* You can approve or revoke access **anytime** from your Users & Permissions page.
* Shopify automatically removes collaborator access if it’s unused for **90 days**.
* Always confirm the request comes from **BSS Commerce B2B** before approving.


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