> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/bss-b2b-quick-order-and-quotes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/bss-b2b-quick-order-and-quotes/other-resources/general-faqs/rfq-faq.md). # RFQ – FAQ #### Q1. The Request a Quote button is not showing on my products. Check: * At least one **Quote Logic** rule is **Active**. * The rule’s customer and product conditions actually match your test case. * The quote button is enabled on **product pages** and/or **collection pages** in the rule’s settings. * Installation is complete for your theme (some themes require manual placement of the button). If it only fails on some templates: * The product is likely using a different template that doesn’t contain the button’s block/snippet. * Add the block/snippet to that template as well, or ask support for help. *** #### Q2. Prices disappeared after creating a quote rule. Most likely: * Your quote rule is set to **Hide price** in the “Set Up Prices & Buttons” section. Check: * Edit the quote rule and confirm whether **Hide price** is enabled. * If you want prices visible, switch to “Do not hide price” and save. * Make sure a higher-priority rule isn’t overriding a more general one. *** #### Q3. Customers are not receiving quote emails. Check: * Quote notification settings under **Quote Settings → Notifications**. * The sender email is correctly configured and uses a real address from your domain. * The emails are not going to spam or blocked by the customer’s email filter. If emails never arrive: * Temporarily set the customer email to your own and resend to see if you receive it. * Verify that the quote was actually sent (no errors during send). *** #### Q4. Admin notification emails are not arriving. Check: * Admin notifications are enabled in Quote Settings. * BCC addresses are correctly added (and saved) in the admin email settings. * Email filters or spam rules are not blocking them. If still not working: * Add a simple external address (e.g. personal Gmail) as a test BCC to see if the issue is domain-specific. *** #### Q5. I cannot edit a quote anymore. Once a quote is **converted to a draft order**: * Its status becomes **Converted**. * The quote data is locked and cannot be edited. If you need to make changes: * Edit the resulting **draft order** directly in Shopify. * Or create a new quote if the deal has changed significantly. *** ### 5.4 Common Issues & Fixes This section lists common symptoms with quick checks and fixes. *** #### Issue 1: “App installed but nothing appears.” Possible causes: * App embed not enabled in the theme. * No published Quick Order page. * No active Quote Logic rules. Quick fix: * Enable the app embed in Theme Editor. * Create and publish at least one Quick Order page. * Create an active quote rule with simple conditions (e.g. all customers, all products) to test. *** #### Issue 2: Quick Order or Quote button appears twice. Possible causes: * Theme already includes a custom integration, and app block/snippet is added a second time. * Multiple app blocks for the same function on one template. Quick fix: * Check your theme’s product template for duplicate app blocks or snippets. * Remove one instance and keep only the correct/most recent integration. *** #### Issue 3: Quick Order URL shows 404 or “page not found”. Possible causes: * Quick Order page was never published. * URL handle was changed or deleted. * Navigation link points to an old or incorrect URL. Quick fix: * In the app, confirm the page is published. * Copy the current URL from the app and update your navigation link. * Clear any caches if you use a performance app or CDN cache. *** #### Issue 4: CSV upload shows “something went wrong” or partial import. Possible causes: * CSV format or encoding is incorrect. * Required columns missing or misnamed. * SKUs not found or outside the page’s product scope. Quick fix: * Use the sample CSV template from the app. * Save the file as plain CSV (UTF-8). * Ensure SKUs exist and belong to products that appear on that Quick Order page. * Fix reported rows and re-upload. *** #### Issue 5: Access denied / blank Quick Order page for some customers. Possible causes: * Access control set to logged-in or specific tags, and the customer doesn’t meet the condition. * B2B Store vs Default Store setup is mismatched. Quick fix: * Check the Quick Order page’s access settings (login/tags/segments). * Confirm the test customer is logged in and has the required tags. * For Shopify B2B, ensure the user is logging in as a Company contact with the correct Location. *** #### Issue 6: Quote does not appear in Quote Submission list. Possible causes: * Customer did not complete/submit the quote form. * The quote form is blocked by a theme/script error. * JavaScript conflicts with other apps. Quick fix: * Test the quote form yourself with a simple product and check if it creates a record. * Check browser console for JavaScript errors on product pages. * Temporarily disable conflicting scripts or test with an unmodified theme to confirm. *** #### Issue 7: Prices on Quick Order or RFQ don’t match what I expect. Possible causes: * Multiple pricing apps overlapping (e.g., discount app + B2B pricing app + native discounts). * Wrong customer tag or catalog assignment. * Old cached data or unsaved changes. Quick fix: * Simplify: temporarily disable other pricing apps and test again. * Confirm pricing rules in your primary pricing source (B2B Wholesale Solution or Shopify B2B). * Test with a clean customer profile that only has the intended tags or catalog. *** If you still experience issues after trying these steps, gather: * Storefront URL * Example product URL * Example customer email/tag * Screenshots of the issue …and then contact support so they can check your specific configuration.