MAPPY: Dealer & Store Locator
  • 📘 About Us
    • 🗺️ MAPPY Store Locator
  • 🚀 Getting Started
    • Onboarding
      • 1️⃣Create First Location
      • 2️⃣Embed App
      • 3️⃣Add Map Block (Optional)
    • Manage Locations
      • View all locations
      • Import by CSV
      • Import by Google Sheet
      • Export
    • Settings
      • 1️⃣General Settings
      • 2️⃣Appearance
      • 3️⃣Map Widget Popup
      • 4️⃣Translation
      • 5️⃣Content Customization
      • 6️⃣Google API Settings
        • Set Up Google API
        • Generating and Setting API Keys
        • Managing API Costs
    • Advanced features
      • Cloud-Based Map Styling
      • Search Records
      • Dealer Form
  • 💡 FAQ
    • Frequently asked
      • Can I change the link of the default locator page?
      • Is API key free?
      • How to create tags
      • Can I add the Store Locator app to a custom page?
      • What is special in our feature Customer Search Records?
      • How to show the Store Locator page in your Navigation menu?
      • Why can’t I validate my API key?
      • How to provide the store's collaborator code?
      • How to approve our support request?
      • How to create and use custom fields
  • 📞 CONTACT & SUPPORT
    • Contact us
    • Feature request
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  1. 💡 FAQ
  2. Frequently asked

How to approve our support request?

We'll submit the request to fix the issue or make the customization for you. Please let us know once you approve it, and we'll proceed right away.

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Last updated 7 months ago

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3 steps to approve our collaborator request

STEP 1: Click the notification icon in the upper right corner, and you'll see an alert about a new collaborator request from help@bsscommerce.com. Simply click on the notification to view it directly.

If you don't see the notification, you can go to Settings -> Users and permission

  • Note: If you're using Shopify Plus, the look might be different, please check Users -> Security instead

STEP 2: Scroll down to "Collaborators". You will see "BSS Commerce (Support)" request access to your store. Click on it

STEP 3: We already ticked the permissions we needed. So you just need to click "accept request"

Please let us know once you approve the request so we can help you quickly!