BSS Product Labels & Badges
  • About app
    • How to create a Label?
    • How to create a Badge?
    • How to create a Label Group?
  • Integration
    • LAI Product Review Integration Guide
  • FAQs
    • How to Provide Your Store's Collaborator Code
    • How to Approve Our Collaborator Request
    • How to create a text label/badge with custom style?
    • How to redirect customers after clicking on label/badge
    • What to do when some of the labels are appearing in places they should not?
    • Why are the changes of labels not applied on my products?
    • How to convert the language in the label or badge on your on your multilingual site?
    • How to add 2 labels at the same time on certain products?
    • How to show labels beautifully on the desktop and mobile?
    • How to change colors of the label?
    • How to exclude the label from unexpected page(s) or block(s)?
    • How to remove leftover code of the Product Labels Pro app?
    • How to show badges out of product images?
    • How to show label/badge when product quantity = 0?
    • How to add the Sold Out label automatically?
    • Why doesn’t the label/badge appear when the product is out of stock?
    • Why can't I see the badge on the product image?
    • Why doesn't the app work?
    • Why are the labels/badges not visible constantly on the page(s)?
    • Why is the label/badge duplicated?
    • How to remove label automatically?
    • How to apply Labels/Badges based on Product/Customer tags?
    • How to show text hover effect on label/badge?
    • How to create labels for product variants?
    • Why after changing theme, labels/badges aren't displayed anymore.
    • Can I add multiple badges on a product?
    • What is Inventory Badge?
    • Can I exclude specific customers from seeing my badge?
    • Can I choose who can see my badge?
    • Can I set the badge below the Buy it now button?
    • How to change the effect the labels/badges show up in the online store?
    • How can I customize the position of badges?
    • How to Display Labels/Badges Only on Mobile Devices
    • How to display your inventory quantity on text labels?
    • Countdown Timer for Label/Badge
    • How to Use Product Metafields to Customize Label/Badge Display?
    • How to Create Product Metafields in Shopify: A Step-by-Step Guide
    • How to Use Variant Metafields to Customize Label/Badge Display
  • General
    • How to enable app embed block?
    • Can I have a trial for BSS Product Labels & Badges app?
    • How to translate the app interface into other languages?
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  1. FAQs

Why doesn't the app work?

PreviousWhy can't I see the badge on the product image?NextWhy are the labels/badges not visible constantly on the page(s)?

Last updated 8 months ago

There are some main reasons why the app does not operate, for example:

  • Incorrect settings.

  • The app may not be compatible with the theme.

  • The app does not work with the third app.

Therefore, if you encounter any of the aforementioned cases, please contact us at for assistance.

support-sbc-ta@bsscommerce.com