BSS B2B Portal
  • 🚀GETTING STARTED
    • App Overview
  • QUOTING
    • Request for Quote
      • How to display 'Add to Quote' button in your store?
      • Customize the 'Add to Quote' button
      • Configure the Hide price settings
      • How to set up Request for Quote rule?
      • How to create a Request For Quote form?
      • How do customers request for quote on storefront?
      • How do customers view their Request for Quotes?
      • How to convert Quotes to Draft orders
  • ORDERING
    • Quick Orders
      • How to set up Quick Order rule?
      • How to edit the display of Quick Order page?
      • How do customers place a Quick Order on storefront?
    • Reorder
      • How to set up Reorder rule?
      • How do customers place a Reorder on storefront?
  • PAYMENT TERMS
    • Net Terms/ Purchase Late
      • How to set up and create Net Terms payment orders?
      • How to enable Shipping & Tax Calculation in the Purchase Later page?
      • How to set up Buttons on Cart Page
      • How to add Tax Validation fields to Purchase Late Form?
  • ACCOUNT MANAGEMENT
    • Company Account
      • How to use Company Account as the Store Owner
      • How to use Company Account as the Company
    • Sales Reps
      • How to use Sales Rep?
      • How to manage - as the store owner
      • How to manage - as a sales rep
      • How can sales reps create orders on behalf of customers?
  • OTHER FEATURES
    • Bundle Kits
    • Multi Product Variants Order
    • Customer Portal
    • Translations
    • Installations
    • Notifications
  • API & INTEGRATION
    • Partner API
    • Integration
      • Integrate with B2B/Wholesale Solution
  • USE CASES & FAQ
    • General
      • How to hide features from Customer Portal’s navigation bar from non-eligible customers?
      • Can I get a discount on special cases?
      • Can I get a trial for the app?
      • How to use B2B Customer Portal App?
      • Can I cancel the app at any time?
      • Can I request a refund?
      • Do you offer free installation and support?
      • What are your supporting hours?
      • Does it cost an extra fee for support?
      • How to fix display problem in Dashboard
      • How to submit a request for additional customization?
      • How to open "B2B Customer Portal"?
      • How to replace "Create an account" URL?
  • POLICY
    • Discount Policy
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  1. USE CASES & FAQ
  2. General

Does it cost an extra fee for support?

Yes, sometimes.

The support is all free when it comes to advising on settings, the fix for any features working improperly as stated in our documents.

Nonetheless, we need to charge if you request a customization that is not in the scope of the apps, for example, editing the CSS of your pages.

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Last updated 1 year ago

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