Frequently Asked Questions (FAQ)
This FAQ is grouped into question clusters so you can quickly find the topic you care about.
1. Installation & setup
Q: Do I need a developer to install B2B Lock? A: Not necessarily. Most stores can install B2B Lock, enable the App Embed, and create basic rules without any coding. For complex themes or custom layouts, a developer or the BSS Commerce support team can help.
Q: Why do I need to enable the App Embed? A: The App Embed connects B2B Lock’s logic to your theme templates. Without it, rules may be saved but won’t affect the storefront.
Q: Does B2B Lock work on all themes? A: B2B Lock is designed to work with most Shopify Online Store 2.0 themes. Highly customized or older themes may require minor adjustments or manual integration.
2. Rules & behavior
Q: What’s the difference between “Hide prices” and “Hide products/collections”? A:
Hide prices keeps products visible but removes their prices (and optionally “Add to cart”) for blocked visitors.
Hide products/collections hides the items themselves, so they don’t show in grids, search, or collection pages for blocked visitors.
Q: Can I lock my entire website? A: Yes. Choose Entire website as the target in Step 1 and define conditions in Step 2 (e.g., allow only tagged wholesale customers). Everyone else will see a lock screen.
Q: Can I combine multiple conditions in one rule? A: Yes. You can use AND/OR logic in Step 2 to combine conditions. For example:
“Customer is signed in AND tagged wholesale”
“Customer is tagged distributor OR has secret link”
3. Customer accounts & login
Q: Does B2B Lock manage passwords or login? A: No. B2B Lock relies on Shopify customer accounts. It checks whether a customer is logged in and what tags they have, but does not handle passwords or OTP codes itself.
Q: Will B2B Lock work with Shopify’s New Customer Accounts (Email + OTP)?
A: Yes. B2B Lock only checks is the customer logged in? and what are their tags?. Whether they logged in with a password or a one-time code doesn’t change how rules work.
Q: Can I still use a classic password login form instead of Email OTP? A: Yes, with some limitations. BSS Commerce can help you set up a password-based login page via free support, or you can manually restore a classic login template (see sections 5.2 and 5.3).
4. Tags & segmentation
Q: Do I have to use customer tags? A: You don’t have to, but tags are the best way to build scalable B2B logic. You can also use login-only, passcode, or secret link rules, but tags make it much easier to maintain multiple segments (wholesale, distributors, VIPs, etc.).
Q: How do customers get tagged? A: Tags can be:
Added automatically by B2B & Wholesale Solution when you approve registrations.
Set by automation tools (Shopify Flow, integrations).
Added manually in Shopify Admin under Customers.
Q: What if a customer has multiple tags? A: That’s fine. B2B Lock rules will evaluate all tags. Just keep your logic clear (e.g., specific tags for region or tier) and design rules accordingly.
5. SEO & Google
Q: What does “Hide price on Google” actually do? A: It adjusts theme output and structured data so search engines are less likely to show your product prices in search results. It does not delete or unindex your pages.
Q: Will hiding prices hurt my SEO? A: Hiding prices alone usually doesn’t hurt SEO as long as:
Pages remain indexable.
Titles, descriptions, and content are still meaningful. You may lose price-based rich snippets, which is intentional for B2B privacy.
Q: Do I need to re-submit my sitemap after changing “Hide price on Google”? A: Not strictly, but it can sometimes speed up re-crawling. The main factor is time – Google needs to revisit pages and update its cached data.
6. Theme & compatibility
Q: Will B2B Lock work if I change themes? A: Yes, but you need to:
Re-enable the App Embed for the new theme.
Test your locks again on the new layout. If the new theme has a significantly different structure, support may need to adjust integration.
Q: Does B2B Lock work with other B2B or pricing apps? A: Generally yes, especially with other BSS B2B apps (B2B & Wholesale Solution, Portal, Quote & Quick Order, etc.). For third-party apps, behavior depends on how they modify the theme. If in doubt, test or contact support.
7. Checkout & Shopify Plus
Q: Do I need Shopify Plus for checkout restrictions? A: Yes. Checkout Lock features that block or control checkout flow are only available on Shopify Plus. Catalog-level locks (hiding prices/products/collections/pages) work on all plans.
Q: Can I block checkout for certain customers or products? A: On Shopify Plus, yes. You can create rules that block checkout when:
Customer is not tagged with an approved tag.
Cart contains restricted products/collections.
Shipping country or other conditions don’t meet your criteria.
8. Support & assistance
Q: How do I contact support? A: You can use the in-app chat or email [email protected]. Include your store URL, theme name, and screenshots of any problematic rules or pages.
Q: Can you help me configure rules specific to my business? A: Yes. The support team can:
Review your use case.
Suggest rule structures and tag strategies.
Help set up or adjust locks for common B2B scenarios.
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