# Frequently Asked Questions (FAQ) This FAQ is grouped into **question clusters** so you can quickly find the topic you care about. *** #### 1. Installation & setup **Q: Do I need a developer to install B2B Lock?**\ A: Not necessarily. Most stores can install B2B Lock, enable the **App Embed**, and create basic rules without any coding. For complex themes or custom layouts, a developer or the BSS Commerce support team can help. **Q: Why do I need to enable the App Embed?**\ A: The App Embed connects B2B Lock’s logic to your theme templates. Without it, rules may be saved but won’t affect the storefront. **Q: Does B2B Lock work on all themes?**\ A: B2B Lock is designed to work with most Shopify Online Store 2.0 themes. Highly customized or older themes may require minor adjustments or manual integration. *** #### 2. Rules & behavior **Q: What’s the difference between “Hide prices” and “Hide products/collections”?**\ A: * **Hide prices** keeps products visible but removes their prices (and optionally “Add to cart”) for blocked visitors. * **Hide products/collections** hides the items themselves, so they don’t show in grids, search, or collection pages for blocked visitors. **Q: Can I lock my entire website?**\ A: Yes. Choose **Entire website** as the target in Step 1 and define conditions in Step 2 (e.g., allow only tagged wholesale customers). Everyone else will see a lock screen. **Q: Can I combine multiple conditions in one rule?**\ A: Yes. You can use **AND/OR** logic in Step 2 to combine conditions. For example: * “Customer is signed in AND tagged wholesale” * “Customer is tagged distributor OR has secret link” *** #### 3. Customer accounts & login **Q: Does B2B Lock manage passwords or login?**\ A: No. B2B Lock relies on **Shopify customer accounts**. It checks whether a customer is logged in and what tags they have, but does not handle passwords or OTP codes itself. **Q: Will B2B Lock work with Shopify’s New Customer Accounts (Email + OTP)?**\ A: Yes. B2B Lock only checks `is the customer logged in?` and `what are their tags?`. Whether they logged in with a password or a one-time code doesn’t change how rules work. **Q: Can I still use a classic password login form instead of Email OTP?**\ A: Yes, with some limitations. BSS Commerce can help you set up a password-based login page via free support, or you can manually restore a classic login template (see sections 5.2 and 5.3). *** #### 4. Tags & segmentation **Q: Do I have to use customer tags?**\ A: You don’t have to, but tags are the best way to build scalable B2B logic. You can also use login-only, passcode, or secret link rules, but tags make it much easier to maintain multiple segments (wholesale, distributors, VIPs, etc.). **Q: How do customers get tagged?**\ A: Tags can be: * Added automatically by **BSS B2B Solution** when you approve registrations. * Set by automation tools (Shopify Flow, integrations). * Added manually in Shopify Admin under **Customers**. **Q: What if a customer has multiple tags?**\ A: That’s fine. B2B Lock rules will evaluate all tags. Just keep your logic clear (e.g., specific tags for region or tier) and design rules accordingly. *** #### 5. SEO & Google **Q: What does “Hide price on Google” actually do?**\ A: It adjusts theme output and structured data so search engines are less likely to show your product prices in search results. It does not delete or unindex your pages. **Q: Will hiding prices hurt my SEO?**\ A: Hiding prices alone usually doesn’t hurt SEO as long as: * Pages remain indexable. * Titles, descriptions, and content are still meaningful.\ You may lose price-based rich snippets, which is intentional for B2B privacy. **Q: Do I need to re-submit my sitemap after changing “Hide price on Google”?**\ A: Not strictly, but it can sometimes speed up re-crawling. The main factor is time – Google needs to revisit pages and update its cached data. *** #### 6. Theme & compatibility **Q: Will B2B Lock work if I change themes?**\ A: Yes, but you need to: * Re-enable the **App Embed** for the new theme. * Test your locks again on the new layout.\ If the new theme has a significantly different structure, support may need to adjust integration. **Q: Does B2B Lock work with other B2B or pricing apps?**\ A: Generally yes, especially with other BSS B2B apps (B2B & Wholesale Solution, Portal, Quote & Quick Order, etc.). For third-party apps, behavior depends on how they modify the theme. If in doubt, test or contact support. *** #### 7. Checkout **Q: Do I need Shopify Plus for checkout restrictions?**\ A: No. **Checkout Lock** features that block or control checkout flow are available on all Shopify plans. Catalog-level locks (hiding prices/products/collections/pages) work on all plans. **Q: Can I block checkout for certain customers or products?**\ A: Yes. You can create rules that block checkout when: * Customer is not tagged with an approved tag. * Cart contains restricted products/collections. * Shipping country or other conditions don’t meet your criteria. *** #### 8. Support & assistance **Q: How do I contact support?**\ A: You can use the **in-app chat** or email ****. Include your store URL, theme name, and screenshots of any problematic rules or pages. **Q: Can you help me configure rules specific to my business?**\ A: Yes. The support team can: * Review your use case. * Suggest rule structures and tag strategies. * Help set up or adjust locks for common B2B scenarios. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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