> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/use-cases-and-faqs/general-faqs.md). # ❓General FAQs #### 1. Can I get a discount on special cases? Yes — we’re open to discussing special-case discounts depending on your situation. Reach out via **support** or **Live Chat** with your use case, and we’ll see what we can arrange. *** #### 2. Can I get a trial for the app? Yes — we offer a free trial so you can test all features before fully committing to a paid plan. *** #### 3. Can I subscribe to an annual plan? Absolutely. We support both **monthly** and **yearly** billing options, with **discounts available** for annual subscriptions. *** #### 4. Can I cancel the app at any time? Yes — you can uninstall or cancel anytime.\ However, we recommend contacting us first via **** or **Live Chat** — we might be able to resolve your issue without needing to cancel. *** #### 5. How do I uninstall the app and remove the code? We provide step-by-step guides to help you completely remove all app snippets and integration elements.\ If any remnants remain, just reach out — our team will help clean them up for you. *** #### 6. Can I request a refund? Please check our **refund policy** for detailed conditions and eligibility.\ If you believe you meet the requirements, contact us and we’ll review your case promptly. *** #### 7. Can I change my plan? Yes, you can upgrade or downgrade your plan anytime.\ Go to **B2B/Wholesale Solution → Pricing Plans** and select your new plan.\ If you face any billing issues, contact **Shopify Support** or our team for assistance. *** #### 8. Do you offer free installation and support? Yes! Installation and standard feature support are **completely free**.\ Only custom development or requests beyond the app’s standard features may incur extra costs. *** #### 9. What are your support hours? Our support team is available from **8:00 AM to 5:00 PM (GMT+7), Monday through Friday** via **email** and **Live Chat**.\ We usually respond quickly even outside working hours, but please note that replies may be slightly delayed during off-hours. *** #### 10. Does support cost extra? No — all standard technical support and troubleshooting are included.\ Only extensive customization or development work may involve additional fees. *** #### 11. Does your app support all Shopify themes? Yes — our app supports most Shopify themes, especially **Online Store 2.0** and popular premium themes.\ If your theme isn’t fully compatible, we’ll customize the integration **for free** to make it work perfectly for your store. *** #### 12. How can I request additional customization? Simply email us at **** with your request and details (screenshots or mockups are helpful).\ Our technical team will review and get back to you with the best solution. *** #### 13. How can I grant access to BSS Commerce? You can grant us **collaborator access** via Shopify’s admin panel under **Settings → Users & Permissions → Collaborators**.\ We only use this access for technical support or troubleshooting purposes. *** #### 14. How can I fix display problems in the dashboard? Display issues are often caused by theme conflicts or outdated snippets.\ Please share screenshots and your theme name — our team will help identify and fix the problem quickly. *** #### 15. How can I see the store’s collaborator code? You can find your **collaborator request code** in **Shopify Admin → Settings → Users & Permissions → Collaborators** if your store requires one.\ Provide this code when we request collaborator access.