> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/advanced-settings/email-sender.md).

# 📧 Email Sender

By default, the **BSS B2B Solution** app sends notification emails using the address **<no-reply@email-bsscommerce.com>**.\
While this works out of the box, some messages may be marked as **spam** due to sender domain mismatches.

To ensure your emails are delivered successfully and appear professional, we strongly recommend **customizing your sender email**.

### &#x20;1. Default Settings

* All automatic notifications (to merchants or their customers) are sent from:\
  ✉️ **<no-reply@email-bsscommerce.com>**
* Since this address is not connected to your store’s domain, messages may occasionally land in the **Spam** or **Promotions** folder.

### 2. Sender Email settings

{% hint style="info" %}
This is to prevent email notifications from going to the SPAM box&#x20;
{% endhint %}

Customizing your **Sender Email** helps prevent spam issues and ensures your emails look like they’re coming directly from your brand (e.g., <support@yourstore.com>).

Follow these steps to update your sender information:

#### **Step 1: Open Advanced Settings**

From the app dashboard, click **Advanced Settings** in the main navigation menu.

<figure><img src="/files/5ik61Ail5ZOCYmVh8fkS" alt=""><figcaption></figcaption></figure>

#### **Step 2: Go to “Sender Email Customization”**

Select the **Sender Email Customization** tab.\
You’ll see a card that allows you to update your sender email details.

<figure><img src="/files/IllrNUqby32jPhTeL21Z" alt=""><figcaption></figcaption></figure>

Click **Change Sender Email** to begin.

#### Step 3: Enter Email Address and Sender Name

Fill in the fields for:

* **Email address** (e.g., <hello@yourstore.com>)
* **Sender name** (e.g., Your Store Name)
* Once submitted, a **confirmation email** will be sent immediately to the address you entered.

<figure><img src="/files/qLUnsRuVwr0AFZXkU1PJ" alt="" width="563"><figcaption></figcaption></figure>

#### **Step 4: Confirm Your Email**

Check your inbox and click **Confirm Email** to verify ownership of your sender address.\
After confirmation, return to the app to proceed with DNS setup.

<figure><img src="/files/ldJ59hHCUZEuzL6owBD8" alt=""><figcaption></figcaption></figure>

#### **Step 5: Configure DNS Records**

To fully authenticate your email domain:

1. Go to your **Domain Provider** (e.g., Cloudflare, GoDaddy, Namecheap, DigitalOcean, Google Domains, etc.)
2. Add the **DKIM** and **SPF** records displayed in your app dashboard.
   * Make sure to enter the correct **host name** and **value** for each record.

<figure><img src="/files/BO3sVNFffj583XSI4mkA" alt=""><figcaption></figcaption></figure>

#### **Step 6: Verify Your DNS Settings**

Once DNS records are updated:

1. Return to the app and click **Verify**.
2. If everything is set up correctly, the status will change to **✅ Verified**.

Your customized sender email is now active — ensuring professional and reliable email delivery.

<figure><img src="/files/M3g4vFen9EjjTuxyBl8N" alt=""><figcaption></figcaption></figure>

### 💬 **Need Help?**

If you encounter any issues while verifying your domain or setting up DNS records, please contact us at **<support-sbc@bsscommerce.com>** or reach out via **Live Chat** — we’re always happy to assist you!