Email sender

Changing email sender helps notification email go to the MAIN INBOX!

1. Default settings

When we send the notification emails to merchants or merchants' customers, we will use the default email: [email protected], which has a possibility of being marked as spam.

2. Sender Email settings

This is to prevent email notifications from going to the SPAM box

Here is the step-by-step guide to completely change your sender email:

(1) Select the Advanced Settings tab on the app navigation

(2) Go to the second tab "Sender email customization"

You'll see the card that allows you to change your sender email

By clicking that button, you'll be asked to fill in your Email address and Sender name

(3) And then, an email confirmation will be sent straightaway to your Email inbox. Click the "Confirm email" button to continue to the next step

(4) Go back to our app to view the DNS details

(5) Next is the most important step: Open your Domain provider (e.g., Cloudflare, GoDaddy, Namecheap, DigitalOcean, Google Domains, etc.), add the DKIM and SPF values along with the host name that we provided above.

(6) Last, to ensure your DNS settings are working, please click the "Verify" button in the app. The status will be changed to "Verified" if everything is set up correctly.

If you need further assistance, please feel free to reach us at [email protected] or Live Chat.

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