> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/advanced-settings/email-sender.md).

# Email Sender

Changing email sender helps notification email go to the MAIN INBOX!

By default, the **BSS B2B Solution** app sends notification emails using the address **<no-reply@email-bsscommerce.com>**.\
While this works out of the box, some messages may be marked as **spam** due to sender domain mismatches.

To ensure your emails are delivered successfully and appear professional, we strongly recommend **customizing your sender email**.

### 1. Default Settings

* All automatic notifications (to merchants or their customers) are sent from:\
  ✉️ **<no-reply@email-bsscommerce.com>**
* Since this address is not connected to your store’s domain, messages may occasionally land in the **Spam** or **Promotions** folder.

### 2. Sender Email settings

{% hint style="info" %}
This is to prevent email notifications from going to the SPAM box
{% endhint %}

Customizing your **Sender Email** helps prevent spam issues and ensures your emails look like they’re coming directly from your brand (e.g., <support@yourstore.com>).

Follow these steps to update your sender information:

#### **Step 1: Open Advanced Settings**

From the app dashboard, click **Advanced Settings** in the main navigation menu.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2FFff4pyMDAB7L8BwGU371%2Fimage.png?alt=media&amp;token=901dc855-18c0-4594-88ec-0d3c67f2dda6" alt=""><figcaption></figcaption></figure>

#### **Step 2: Go to “Sender Email Customization”**

Select the **Sender Email Customization** tab.\
You’ll see a card that allows you to update your sender email details.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2F8iqPydWqF4NuMDEwtRR5%2Fimage.png?alt=media&amp;token=25ba28da-4695-4ec7-8ddf-474170a9f8e8" alt=""><figcaption></figcaption></figure>

Click **Change Sender Email** to begin.

#### Step 3: Enter Email Address and Sender Name

Fill in the fields for:

* **Email address** (e.g., <hello@yourstore.com>)
* **Sender name** (e.g., Your Store Name)
* Once submitted, a **confirmation email** will be sent immediately to the address you entered.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2FBYonoPWsAQ1lPXRv4mJC%2Fimage.png?alt=media&amp;token=1d2412ec-9383-466c-a232-3dbdd71aab4f" alt="" width="563"><figcaption></figcaption></figure>

#### **Step 4: Confirm Your Email**

Check your inbox and click **Confirm Email** to verify ownership of your sender address.\
After confirmation, return to the app to proceed with DNS setup.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2FFzE9hO4V6bXr0oskSK8w%2Fimage.png?alt=media&amp;token=ec11bc88-c65c-4abc-86ae-7f994f2e0bdb" alt=""><figcaption></figcaption></figure>

#### **Step 5: Configure DNS Records**

To fully authenticate your email domain:

1. Go to your **Domain Provider** (e.g., Cloudflare, GoDaddy, Namecheap, DigitalOcean, Google Domains, etc.)
2. Add the **DKIM** and **SPF** records displayed in your app dashboard.
   * Use the **1-click Copy** icon next to each field to copy the exact **Host Name** and **Value** directly into your DNS zone manager, avoiding formatting errors or domain verification failures.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2F8aWxxvXo4mzyxOdKzNhA%2Fimage.png?alt=media&amp;token=94f5c8c4-8da0-49f1-a0cd-d197bbf3c409" alt=""><figcaption></figcaption></figure>

#### **Step 6: Verify Your DNS Settings**

Once DNS records are updated:

1. Return to the app and click **Verify**.
2. If everything is set up correctly, the status will change to **✅ Verified**.

Your customized sender email is now active — ensuring professional and reliable email delivery.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fm1VLG9BEQPAjMgnxGJ6I%2Fimage.png?alt=media&amp;token=45124f2b-f1a6-4a55-aa1e-42f3b9030837" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you need further assistance, please feel free to reach us at [**support-sbc@bsscommerce.com**](mailto:support-sbc@bsscommerce.com) or [**Live Chat**](https://go.crisp.chat/chat/embed/?website_id=9f64b5a9-1a02-4190-93b8-8ef56b19f740).
{% endhint %}