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📧 Email Sender
Changing email sender helps notification email go to the MAIN INBOX!
By default, the BSS B2B Solution app sends notification emails using the address no-reply@email-bsscommerce.com.
While this works out of the box, some messages may be marked as spam due to sender domain mismatches.
To ensure your emails are delivered successfully and appear professional, we strongly recommend customizing your sender email.
1. Default Settings
All automatic notifications (to merchants or their customers) are sent from:
✉️ no-reply@email-bsscommerce.com
Since this address is not connected to your store’s domain, messages may occasionally land in the Spam or Promotions folder.
2. Sender Email settings
This is to prevent email notifications from going to the SPAM box
Customizing your Sender Email helps prevent spam issues and ensures your emails look like they’re coming directly from your brand (e.g., support@yourstore.com).
Follow these steps to update your sender information:
Step 1: Open Advanced Settings
From the app dashboard, click Advanced Settings in the main navigation menu.
Step 2: Go to “Sender Email Customization”
Select the Sender Email Customization tab.
You’ll see a card that allows you to update your sender email details.
Click Change Sender Email to begin.
Step 3: Enter Email Address and Sender Name
Fill in the fields for:
Email address (e.g., hello@yourstore.com)
Sender name (e.g., Your Store Name)
Once submitted, a confirmation email will be sent immediately to the address you entered.
Step 4: Confirm Your Email
Check your inbox and click Confirm Email to verify ownership of your sender address.
After confirmation, return to the app to proceed with DNS setup.
Step 5: Configure DNS Records
To fully authenticate your email domain:
Go to your Domain Provider (e.g., Cloudflare, GoDaddy, Namecheap, DigitalOcean, Google Domains, etc.)
Add the DKIM and SPF records displayed in your app dashboard.
Make sure to enter the correct host name and value for each record.
Step 6: Verify Your DNS Settings
Once DNS records are updated:
Return to the app and click Verify.
If everything is set up correctly, the status will change to ✅ Verified.
Your customized sender email is now active — ensuring professional and reliable email delivery.
💬 Need Help?
If you encounter any issues while verifying your domain or setting up DNS records, please contact us at support-sbc@bsscommerce.com or reach out via Live Chat — we’re always happy to assist you!
