> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/advanced-settings/email-sender.md).

# Email Sender

Changing email sender helps notification email go to the MAIN INBOX!

By default, the **BSS B2B Solution** app sends notification emails from **<no-reply@email-bsscommerce.com>**. This address is not connected to your store's domain, so some messages may land in **Spam** or **Promotions**. Sending from an address on your own domain fixes that and makes emails look like they come from your brand.

The sender address is used for **Registration Form** emails (to applicants and to your team) and **Net Terms** emails. Replies go to your store's contact email from Shopify settings, not to the sender address.

## Settings page at a glance

Global settings live under **Settings** in the app sidebar, as three rows:

* **General**: **Optimize B2B script loading** (load B2B scripts only for logged-in customers; **Disabled** by default).
* **Shopify checkout settings**: discount title, Shopify discount codes, price override and order tag. See [Display Discounted Prices as MSRP on Checkout Page](/b2b-wholesale-solution/advanced-settings/display-discounted-prices-as-msrp-on-checkout-page.md).
* **Sender email customization**: this page.

Developer settings (CSS selectors, custom CSS, form notes) are no longer here. They moved into each module's **Theme settings** section.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-355a9f4b9920e378338f3ed9c4d080ef2ea482b1%2Fcms-email-sender-01.png?alt=media" alt="Settings page"><figcaption><p>Settings page</p></figcaption></figure>

## Set up your sender email

### Step 1: Open Sender email customization

Go to **Settings** and click **Sender email customization**. The **Sender email** card explains that emails are sent from the default address.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-f520715879be57ae5bafe1a27a0e92c95b935faa%2Fcms-email-sender-02.png?alt=media" alt="Sender email card"><figcaption><p>Sender email card</p></figcaption></figure>

### Step 2: Enter your email address and sender name

1. Click **Customize sender email**.
2. Enter the **Email address** (for example `hello@yourstore.com`) and the **Sender name** (for example your store name).
3. Click **Save**.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-800722113892c6ebdd964fb84fa68c34205605e3%2Fcms-email-sender-03.png?alt=media" alt="Customize sender email dialog"><figcaption><p>Customize sender email dialog</p></figcaption></figure>

{% hint style="warning" %}
**Use an address on your own domain, not Gmail, Outlook, Yahoo or iCloud.** Addresses on public providers show **Verified** right away, but these domains can never be verified for sending. The app shows a warning, and your emails may still go out from `no-reply@email-bsscommerce.com`. Use an address on a domain you own so emails go out from your address.
{% endhint %}

### Step 3: Confirm the address (your own domain)

Open the **Confirm your email address** email from `no-reply@email-bsscommerce.com` and click **Confirm email**. The link opens **Sender email customization** in the app. Then click **View DNS details** in the **Update DNS settings** banner.

* If your domain was set up before, no confirmation email is sent. Go straight to **View DNS details**.
* The link expires after **24 hours**. Click **Resend confirmation email** to get a new one; you can resend every 60 seconds (the button shows a countdown).

### Step 4: Add the DKIM and SPF records

**DNS details** lists a **DKIM** row and an **SPF** row, both of type TXT, each with a **Host name** and a **Value**. Use the copy icon to copy each exactly, and add them as TXT records at your domain provider. **Host name** is relative to your sender's domain (`@` means the domain itself); the complete name is shown under it as **Full record**.

* [Cloudflare](/b2b-wholesale-solution/advanced-settings/email-sender/validate-sender-email-on-cloudflare.md)
* [GoDaddy](/b2b-wholesale-solution/advanced-settings/email-sender/validate-sender-email-on-godaddy.md)
* [Shopify domain](/b2b-wholesale-solution/advanced-settings/email-sender/validate-sender-email-on-shopify-domain.md)

Other providers such as Namecheap: add the same two TXT records there.

{% hint style="info" %}
If your domain already has an SPF record (a TXT value starting with `v=spf1`), add the `include:` part of the SPF value shown in the app to it instead of creating a second SPF record.
{% endhint %}

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2F8aWxxvXo4mzyxOdKzNhA%2Fimage.png?alt=media&amp;token=94f5c8c4-8da0-49f1-a0cd-d197bbf3c409" alt=""><figcaption></figcaption></figure>

### Step 5: Verify

Back on **DNS details**, click **Verify**. When both DKIM and SPF show **Verified**, the **Sender email** card shows **Verified**. DNS changes can take a few minutes to a few hours. If the records are not detected yet, you see "Email DNS is not verified, please contact support or try again later": wait and click **Verify** again.

{% hint style="info" %}
**Until the address is verified, emails keep going out from `no-reply@email-bsscommerce.com`.** If customers still get mail from that address, the confirmation link was not clicked or expired, or the DNS records are not detected yet. Nothing is lost.
{% endhint %}

## Shortcut from other modules

**Registration Forms › Email templates** and **Net Terms › Notifications** each have a **Sender email** shortcut button that opens this page.

## Change or remove the sender

Use **Delete sender email** on the card at any time to go back to the default address.

{% hint style="info" %}
If you need further assistance, please feel free to reach us at [**support@bss-b2b.solutions**](mailto:support@bss-b2b.solutions) or [**Live Chat**](https://go.crisp.chat/chat/embed/?website_id=9f64b5a9-1a02-4190-93b8-8ef56b19f740).
{% endhint %}