Manage Visitors

To manage visitor(s), follow these steps:

Step 1: Navigate to the "Visitors" tab in the app's main menu.

You can see all of your visitors from the visitors' grid.

• Visitor ID: each visitor has a unique visitor ID

• Sessions: the total sessions of that visitor

• Last active: the last time that visitor was active

• Location: the location of that visitor

Step 2: Select time range to see Visitors.

You can select the provided date/date range or custom it by choosing in the calendar. It will help you to filter the exact visitors in a specific period of time.

Step 3: Select the visitor to view details.

Step 4: See details of Visitor

In the detailed visitor tab, there are 3 main parts:

• Session table: contains session list of that visitor

• Visitor properties: general information of that visitor

• Actions: Block visitor / Rename visitor

Choose the session recording you want to watch and click on it to view.

If you want to change visitor's name to segment them, click on the button Rename visitor on the right corner to change it.

If you do not want to record that visitor anymore (e.g. someone from your team or spam), click on the button Block visitor, on the left side of Rename visitor to block recording of that visitor. You can unblock them whenever you want to.

If you have problem when using this feature, feel free to reach us at [e-mail] or Live Chat if you need any assistance.