Can I watch recordings of the Checkout page?

Shopify’s privacy rules limit Session Replays and Heatmaps for the checkout page, with full access available only to Plus stores. But don’t worry—every store can still gain valuable insights!

All Shopify stores can track real-time checkout events in the MIDA Timeline, including:

• Checkout Started

• Address Info Submitted

• Shipping Info Submitted

• Contact Info Submitted

• Payment Information Submitted

• Checkout Completed

These events show up as they happen, and you’ll get a full order summary once the Checkout Completed event is triggered. Here’s how Session Replays and Heatmaps work depending on your plan:

• Non-Shopify Plus Stores: Session Replays show a blank screen during the checkout page, displaying only timeline events from when a customer enters to when they leave. Heatmaps aren’t available. You can still track text input changes (like address or contact updates) to gain insights into customer behavior.

Non-Shopify Plus Stores

• Shopify Plus Stores (Non-Enterprise MIDA Plans): Similar to non-Plus stores, Session Replays and Heatmaps aren’t available for the checkout page. You can track text input changes in text fields for insights.

Shopify Plus Stores (Non-Enterprise MIDA Plans)

• Shopify Plus Stores with MIDA Enterprise Plan: You’re in luck! You get full Session Replays and Heatmaps for the checkout page, letting you dive deep into what customers are doing.

Shopify Plus Stores with MIDA Enterprise Plan

Please feel free to reach us at [e-mail] or Live Chat if you need any assistance.