View Survey Analytics

To view analytics of a survey in MIDA, please follow these steps:

Step 1: Make sure that the Online surveys are activated.

Step 2: Click on button Analytics in the Surveys table.

Step 3: Explore the information of that Survey.

3.1. Multiple choice Survey:

3.1.1. Summary:

You can see the Dashboard Summary of Survey with the number of:

• Response rate: the percentage of visitors who entered your online store and answered the question of survey.

• Visitors reached: the number of visitors who saw the survey on your online store.

• Number of responses: the number of visitors who answered the question of survey.

• Responses: a line chart illustrating the number of responses over time.

• Multiple choices: a pie chart illustrating total choices since the survey created. Once you edit choices, you can see the data of only Current choices by clicking on the button Show Current choices.

3.1.2. Visitors:

• Status: Completed (visitor submited the survey), Dismissed (visitor viewed the survey but dismiss it), Viewed (visitor viewed the survey but had no actions then redirect to other pages).

• Choices: list of choices that the visitor selected.

• Once the visitors were deleted (visitors have not active for the last 2 months), you cannot watch the corresponding recordings of those answers.

3.1.3. Additional feedback:

• Filter feedback by date by clicking on the Calendar.

• Search feedback by visitor ID.

• Click on View details to see more information. Click on Play to play the session of that feedback.

3.2. Like or Dislike Survey:

3.2.1. Summary:

You can see the Dashboard Summary of Survey with the number of:

• Response rate: the percentage of visitors who entered your online store and answered the question of survey.

• Visitors reached: the number of visitors who saw the survey on your online store.

• Number of responses: the number of visitors who answered the question of survey.

• Like: the number of visitors who chose Like for the survey.

• Dislike: the number of visitors who chose Dislike for the survey.

• A line graph illustrates Responses over time.

3.2.2. Visitors:

• Status: Completed (visitor did the survey), Dismissed (visitor viewed the survey but dismiss it), Viewed (visitor viewed the survey but had no actions then redirect to other pages).

• Choices: list of choices that the visitor selected.

• Once the visitors were deleted (visitors have not active for the last 2 months), you cannot watch the corresponding recordings of those answers.

3.2.3. Additional feedback:

• Filter feedback by date by clicking on the Calendar.

• Search feedback by visitor ID.

• Click on View details to see more information. Click on Play to play the session of that feedback.

If you have problem when using this feature, feel free to reach us at [e-mail] or Live Chat if you need any assistance.