Can I change my plan?
Sure thing. You can change your plan at any time if you find a better solution within our features for your business.
Go to MIDA Recording Replay, Heatmap app > Pricing plan > Subscribe to your desired plan.
Please note that if you downgrade your pricing plan, visitors' data can be affected according to visitor quota of the new subscribed plan. Existing recordings will still be available but only last active visitors can be continued to record if the number of visitors exceed the new plan quota.
If you have any questions regarding billing issues, please visit Shopify App charges or contact Shopify Customer Support first because Shopify manages your billing since we do not have any authority over this.
However, if you need further assistance after contacting Shopify, please feel free to reach us at support-sbc@bsscommerce.com or Live Chat, and we will check your subscription status from our side.
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