MIDA Session Recording Replay
  • About App
    • Enable app embed
    • Session Replays
      • View Recordings
      • Delete Recordings
      • Export Recordings
    • Advanced filters
      • Customer segmentation
    • Heatmaps
      • View Heatmaps
      • Click maps
      • Move maps
      • Scroll maps
      • Area maps
      • Share Heatmaps
    • Manage Visitors
    • Surveys
      • Create Surveys
      • View Survey Analytics
    • View Analytics
    • Settings
  • FAQs
    • How much does it cost to use the app?
    • Can I get a trial for the app?
    • Can I get a discount on special cases?
    • Can I subscribe to an annual plan?
    • Can I cancel the subscription at any time?
    • Can I request a refund then?
    • Can I change my plan?
    • Can I change the number of recordings per page?
    • Can I reset visitor quota?
    • How is my session limit calculated?
    • What is a quick back?
    • Can I watch recordings of the Checkout page?
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  1. FAQs

Can I change my plan?

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Last updated 9 months ago

Sure thing. You can change your plan at any time if you find a better solution within our features for your business.

Go to MIDA Recording Replay, Heatmap app > Pricing plan > Subscribe to your desired plan.

Please note that if you downgrade your pricing plan, visitors' data can be affected according to visitor quota of the new subscribed plan. Existing recordings will still be available but only last active visitors can be continued to record if the number of visitors exceed the new plan quota.

If you have any questions regarding billing issues, please visit or contact Shopify Customer Support first because Shopify manages your billing since we do not have any authority over this.

However, if you need further assistance after contacting Shopify, please feel free to reach us at or Live Chat, and we will check your subscription status from our side.

Shopify App charges
support-sbc-tc@bsscommerce.com