💡 Add Extra Fees to Customer Orders

Some orders carry additional costs: extra handling, packaging, insurance, special processing, or other overheads. With the Extra Fee module, you can automatically add fees when certain conditions are met — ensuring your business recovers those costs while maintaining trust and clarity for your B2B clients.

This feature seamlessly integrates into your pricing ecosystem, so your wholesale pricing is complete — discounts, shipping, and extra fees all in one place.

🛠 How to Set Up an Extra Fee Rule

Step 1: Enable Feature & Access Configuration

1. Go to B2B Pricing and toggle Extra Fee to “enabled.”

2. Click Go to Configuration and start by creating a New Rule.

Step 2: General Information

• Name your rule (for example, “Bulk Handling Fee”)

• Define Priority (0 is highest) — this determines which fee applies if multiple rules overlap

• Set Status to active/inactive as needed

If two rules share the same priority and apply to the same conditions, the one created most recently takes precedence.

Step 3: Apply to Customers

Specify which customers are subject to this fee:

• Use Specific customer emails

• Or apply via customer tags (e.g. “wholesale”, “bulk”)

Step 4: Apply to Products

Choose which products or variants should trigger the extra fee (for example, bulky items or special lines).

Step 5: Configure Rule Settings

Decide whether the fee is based on:

• Quantity (number of items)

• Amount (total price of items)

Then choose how the fee is calculated:

• “All Applied Items” — fee is calculated on the combined quantity or amount of eligible items

• “Per Item” — fee applies individually to each item in that product set

Step 6: Define Quantity / Amount Ranges & Fee Values

• Use the From / To fields to set thresholds (e.g. 1–50 units, or $100–$500)

• Choose Fee Type: fixed fee (e.g. $5) or percentage fee (e.g. 2%)

• Enter the Fee Value accordingly

• Optionally, mark a range as free from extra fee (e.g. orders above a certain amount incur no extra fee)

• Save your settings

Step 7: Install & Activate the Rule

• Once the rule is saved, it's automatically installed on your storefront

• If needed, you may go to Extra Fee → Installation to customize how the fee appears or behaves

• Your new rule becomes active immediately for eligible orders

If you have any trouble using the feature, feel free to reach out to us at [email protected] or via Live Chat

👀 What Customers Will See

• On product pages, applicable fees may be shown if the product meets your rule criteria

• At checkout, the extra fee is added transparently to the order, so customers know what they’re paying for

• If the order doesn’t meet the thresholds or applies to excluded customers/products, no extra fee will be charged

If you want further assistance, please reach out to us at [email protected] or Live Chat.