> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/b2b-pricing/more-add-depth-and-flexibility-to-your-b2b-pricing/extra-fee/add-extra-fees-to-customer-orders.md).
# π‘ Add Extra Fees to Customer Orders
Some orders carry additional costs: extra handling, packaging, insurance, special processing, or other overheads. With the **Extra Fee** module, you can **automatically add fees** when certain conditions are met β ensuring your business recovers those costs while maintaining trust and clarity for your B2B clients.
This feature seamlessly integrates into your pricing ecosystem, so your wholesale pricing is complete β discounts, shipping, and extra fees all in one place.
## π How to Set Up an Extra Fee Rule
### Step 1: Enable Extra Fee & Access Configuration
1. Go to **B2B Pricing** in the app sidebar.
2. Toggle **Extra Fee** ON.
3. Click **Configuration**.
4. Click **Add Rule**.
***
### Step 2: General Information
1. Enter a **Name** for your rule β this name appears as the fee line item at checkout (e.g., "Handling Fee").
2. Assign a **Priority** (`0` = highest) β if multiple rules overlap, the priority determines which applies.
3. Toggle the rule **Enabled / Disabled**.
> **Note:** When two rules share the same priority and apply to the same conditions, the one created earlier takes precedence.
***
### Step 3: Apply to Customers
Select which customers this fee applies to:
* **All customers**
* **Specific emails** β enter individual customer email addresses
* **Customer tags** β e.g., `wholesale`, `bulk-buyer`
* **Logged-in customers only**
***
### Step 4: Apply to Markets (Optional)
Restrict this rule to specific **Shopify Markets** β the geographic selling zones you manage in **Shopify Markets**.
1. Select one or more markets. Each entry shows the market name, number of regions, and a `*` marker for your primary market.
2. Click **Select** to confirm.
Leave this field empty to apply the rule across **all markets**.
> **When to use:** Use this step when different regions require different fee structures (e.g., a handling surcharge for international markets only).
***
### Step 5: Apply to Products
Choose which products or variants trigger this fee:
* **All products**
* **Specific products or variants**
* **Collections**
* **Product tags**
Leave blank to apply to all products.
***
### Step 6: Exclude Customers (Optional)
Prevent certain customers from being charged this fee, even if they match the eligibility criteria in Step 3.
* **None** β no customers are excluded
* **Specific customers** β enter individual customer email addresses to exclude
* **Customer tags** β exclude all customers carrying a specific tag (e.g., `vip`, `staff`)
***
### Step 7: Exclude Products (Optional)
Exclude specific products or variants so they do not trigger this fee, even when other products in the cart do.
* **None** β no products are excluded
* **Specific products or variants** β select individual items to exclude
***
### Step 8: Extra Fee Calculation
Choose how the fee quantity or amount is measured:
| Option | Description |
| --------------------- | ----------------------------------------------------------------------------------------------------------- |
| **All applied items** | The fee is calculated based on the combined quantity or total value across all qualifying items in the cart |
| **Per item** | The fee is calculated individually for each qualifying line item |
***
### Step 9: Rule Settings
Choose what the fee is based on:
| Range Type | What it measures |
| ------------ | -------------------------------------- |
| **Quantity** | Number of qualifying items in the cart |
| **Amount** | Total value of qualifying items |
Set **From / To** thresholds for each range, then assign the fee:
| Fee Type | Description |
| ---------------------- | ---------------------------------------------------------------------------------- |
| **Percentage** | Fee is a percentage of the range value (e.g., 5% of order total) |
| **Fixed fee** | A flat amount applied once when the range is met (e.g., $10.00) |
| **Fixed fee per item** | A flat amount charged for each qualifying item individually (e.g., $2.00 per unit) |
You can add multiple ranges to create a tiered fee structure.
**Example:**
* 1β10 items β $2.00 fixed fee per item
* 11β50 items β $15.00 flat fee
* 51+ items β 5% of order total
### **Step 10: Install & Activate the Rule**
* Once the rule is saved, it's automatically installed on your storefront
* If needed, you may go to **Extra Fee β Installation** to customize how the fee appears or behaves
* Your new rule becomes active immediately for eligible orders
## π What Customers Will See
* On **product pages**, applicable fees may be shown if the product meets your rule criteria
* At **checkout**, the extra fee is added transparently to the order, so customers know what theyβre paying for
* If the order doesnβt meet the thresholds or applies to excluded customers/products, **no extra fee** will be charged
{% hint style="info" %}
If you want further assistance, please reach out to us at [**support-sbc@bsscommerce.com**](mailto:support-sbc@bsscommerce.com) or [**Live Chat**](https://go.crisp.chat/chat/embed/?website_id=9f64b5a9-1a02-4190-93b8-8ef56b19f740).
{% endhint %}
