> For the complete documentation index, see [llms.txt](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-shpf.bsscommerce.com/b2b-wholesale-solution/order-management/net-terms/email-notifications.md).

# 📧Email notifications

Keep customers and your team informed throughout the Net Terms order lifecycle with automated email notifications.

Net Terms can email the buyer and your team when a Net Terms order is placed.

## Open Notifications

Go to **B2B orders & discounts › Net Terms**, click **More actions** and choose **Notifications**. The **Email List** has two emails, each showing **Enabled** or **Disabled**:

| Email                                 | Recipient                      | When it is sent                  |
| ------------------------------------- | ------------------------------ | -------------------------------- |
| **Draft order created (to customer)** | The buyer who placed the order | When a Net Terms order is placed |
| **New draft order (to you)**          | The addresses you choose       | When a Net Terms order is placed |

When enabled, both emails are sent for every Net Terms order, whichever **Order submission** option you use (see [Set up Net Terms](/b2b-wholesale-solution/order-management/net-terms/set-up-net-terms-for-your-b2b-customers.md)).

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-4ba0dad2c03fe93aac0a487d9bddf486e9a691de%2Fcms-nt-email-01.png?alt=media" alt="Net Terms email list"><figcaption><p>Net Terms email list</p></figcaption></figure>

## Enable and edit an email

1. Click the pencil button on the email. The **Edit email** page opens.
2. Set **Status** to **Enable** to show the template settings.
3. For **New draft order (to you)**, type each address in **Send to** and press Enter. At least one address is needed. **Draft order created (to customer)** always goes to the email of the customer who placed the order.
4. Change the **Email subject**, choose **Show app header**, **Show store name** and **Show app footer**, and edit the **Title** and **Content**. Use **Insert variables** to add order details, or **Switch to HTML editor** to edit the HTML.
5. Click **Save**.

**Revert to default template** restores the original text. **Send test email** sends a sample to an address you enter.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2Fgit-blob-afa4a63efba17dbe61d89f41d1040b4192bd142e%2Fcms-nt-email-02.png?alt=media" alt="Edit a Net Terms email"><figcaption><p>Edit a Net Terms email</p></figcaption></figure>

To remove the app logo, untick **Show app header**; to remove the *Sent by BSS Commerce* line, untick **Show app footer**. To add your logo or change the layout, click **Switch to HTML editor** and edit the **Email body HTML**. Each email has one template for all customers, so type the subject and content in your customers' language.

## Who sends the emails

Emails are sent from your sender email in **Settings › Sender email customization**. Click **Sender email** at the top of **Notifications** to open it and change it. If none is set, the app's default sender is used. Replies go to your store's contact email.

## Payment reminders

Shopify sends payment reminders for Net Terms orders. Click **Open in Shopify** on the Notifications page to turn on and edit the **Payment reminder** template.

## Emails from Shopify

Shopify's own order emails are edited in **Shopify admin › Settings › Notifications**: **Customer notifications › Order confirmation** and **Staff notifications › New order**.

<figure><img src="https://1478990334-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGolQYRPH9iUGYatlTXwl%2Fuploads%2FWLyjz2wMiHX4c7IljjD3%2Fimage.png?alt=media&amp;token=88e09504-7706-45fb-8c81-83f9c7f6aac5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you need further assistance, please feel free to reach us at [**support@bss-b2b.solutions**](mailto:support@bss-b2b.solutions) or [**Live Chat**](https://go.crisp.chat/chat/embed/?website_id=9f64b5a9-1a02-4190-93b8-8ef56b19f740).
{% endhint %}